Shipping policy

1. Shipping Rates & Delivery Estimates

We ship locally across South Africa. Shipping charges for your order are calculated at checkout based on your order total:

 Orders under R550: A standard flat shipping rate of R95 applies.

 Orders over R550: Enjoy Free Delivery on your entire order!

Estimated Delivery Times:

 Standard delivery typically takes 6 to 11 business days once your order has been dispatched, depending on your delivery location.

2. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to monitor your package's progress directly through the courier service.

3. Shipping Delays & Issues

 Courier Delays: While we do our absolute best to ensure timely delivery, unexpected courier delays (such as extreme weather, regional disruptions, or heavy holiday shipping volumes) can occasionally occur. We are not responsible for delays caused by the courier company, but we will always assist you in tracking and resolving issues with your package.

 Incorrect Addresses: Please ensure your shipping address and contact details are accurate and complete at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for paying the secondary shipping fee to have the package resent.

 Damaged in Transit: If your package arrives visibly damaged, please take clear photos of the packaging immediately and notify us within 48 hours so we can assist you with the courier.

4. Contact Us

If you have any questions about your shipment, tracking, or delivery rates, please reach out to us at:

 Email: [Insert Email Address]