Shipping policy

Shipping & Delivery Policy — Thee Online Store

We ship locally across South Africa. Shipping charges for your order are calculated at checkout based on your order total:

Orders under R500: A standard flat shipping rate of R95 applies.
Orders R500 and over: Enjoy FREE Delivery on your entire order!

1. Delivery & Dispatch Timelines

Dispatch: Orders are processed and dispatched within 1 to 3 business days.
Estimated Delivery Time: Standard courier delivery typically takes 6 to 11 business days once your order has been dispatched, depending on your delivery location.
30-Day Delivery Guarantee: In compliance with Section 46 of the Electronic Communications and Transactions Act (ECTA), if we are unable to deliver your order within 30 days of purchase due to unforeseen circumstances, you will be notified and entitled to cancel your order for a full refund.

2. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation via Email or WhatsApp containing your courier tracking number. You can use this tracking number to monitor your package's progress directly through the courier's tracking portal.

3. Shipping Delays & Delivery Issues

Courier Delays: While we make every effort to ensure timely delivery, unexpected delays (such as extreme weather, regional disruptions, or high holiday shipping volumes) may occasionally occur. We will actively assist you in tracking and resolving any courier issues.
Incorrect Delivery Details: Please ensure your delivery address, phone number, and postal code are accurate at checkout. If a package is returned to us due to inaccurate details provided by the customer, a secondary re-delivery fee will apply.
Damaged in Transit: Please inspect your package upon delivery. If your parcel arrives visibly damaged or tampered with, please take clear photographs/videos immediately and notify us within 48 hours so we can lodge a claim with our courier service. (Statutory warranty rights under the CPA remain applicable for internal defects or damages).