Privacy policy
Last updated: September 10, 2026
Privacy Policy
Effective Date: September 10, 2026
Business Name: The Online Store (www.theeonlinestore.co.za)
At The Online Store, accessible from www.theeonlinestore.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.theeonlinestore.co.za and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Introduction & Compliance with POPIA
We respect your privacy and are committed to protecting your personal information. This Privacy Policy sets out how www.theeonlinestore.co.za collects, use, disclose, and safeguard your personal information when you visit our website or make a purchase, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on www.theeonlinestore.co.za, place an order, subscribe to our newsletter, or contact us. This may include:
Personal Identification Information: Full name, email address, phone number, and physical billing/shipping address.
Transaction Data: Details about payments to and from you and other details of products you have purchased from www.theeonlinestore.co.za. (Note: Financial and credit card processing details are handled securely by our payment gateway providers such as Yoco; we do not store raw card numbers on our servers).
Technical Data: Internet protocol (IP) address, browser type, internet service provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
3. How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain www.theeonlinestore.co.za.
Process your orders, fulfill shipments, and manage your account.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to www.theeonlinestore.co.za, and for marketing and promotional purposes.
Process your transactions securely.
Find and prevent fraud.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating www.theeonlinestore.co.za, conducting our business, or servicing you (such as courier services for delivery and payment processors like Yoco), so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
5. Security of Your Data
We use appropriate administrative, technical, and physical security measures to help protect your personal information on www.theeonlinestore.co.za. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Protection Rights (POPIA Rights)
Under South African law and POPIA, you have the right to:
Access: Request copies of your personal data held by www.theeonlinestore.co.za.
Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: Request that we erase your personal data, under certain conditions.
Objection: Object to the processing of your personal data under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us through www.theeonlinestore.co.za.
7. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. www.theeonlinestore.co.za does not knowingly collect any Personal Identifiable Information from children under the age of 18.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on www.theeonlinestore.co.za. These changes are effective immediately, after they are posted on this page.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Website: www.theeonlinestore.co.za
Email: theeonlinestoree@gmail.com
Whatsapp: +27 73 276 5300