Privacy policy

Last updated: October 2, 2026 | Effective Date: October 2, 2026

Business Name: Thee Online Store (www.theeonlinestore.co.za)

At Thee Online Store, one of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information collected and recorded by www.theeonlinestore.co.za and how we use it.

If you have additional questions, do not hesitate to contact us.

1. Introduction & Compliance with POPIA

We respect your privacy and are committed to protecting your personal information. This Privacy Policy sets out how www.theeonlinestore.co.za collects, uses, discloses, and safeguards your personal information when you visit our website or make a purchase, in accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013 of South Africa. The Information Officer responsible for oversight is Muhammad Rahman (theeonlinestoree@gmail.com).

2. Information We Collect

We collect personal information that you voluntarily provide when you register, place an order, subscribe to our newsletter, or contact us:

Personal Identification Information: Full name, email address, phone number, and physical billing/shipping address.

Transaction Data: Details about payments and products purchased. (Financial and credit card details are handled securely by PCI-DSS compliant third-party payment gateway providers; Thee Online Store does not process or store raw credit card numbers or banking security credentials).

Technical Data: IP address, browser type, ISP, date/time stamp, referring/exit pages, and number of clicks.

3. How We Use Your Information

Provide, operate, and maintain www.theeonlinestore.co.za.

Process orders, fulfill shipments, and manage your account.

Communicate with you for customer service, updates, and direct marketing purposes (subject to your opt-in consent where required by POPIA Section 69).

Process your transactions securely.

Find and prevent fraud.

4. Sharing & Cross-Border Transfer of Your Information

We do not sell, trade, or transfer your personally identifiable information to outside parties except to trusted third parties who assist in operating our business (such as courier services and secure payment gateway providers), who agree to keep information confidential. Where data is stored or transferred outside South Africa by our platform or cloud providers, we ensure appropriate technical safeguards comply with POPIA Section 72. We may also release information when required by law or to protect rights, property, or safety.

5. Security of Your Data

We use appropriate administrative, technical, and physical security measures to protect your personal information. No security measures are perfect, and no data transmission method can be guaranteed against interception or misuse.

6. Your Data Protection Rights (POPIA Rights)

Under South African law and POPIA, you have the right to:

Access: Request copies of your personal data.

Rectification: Request correction or deletion of inaccurate, out-of-date, or incomplete information.

Erasure: Request erasure of your personal data, under certain conditions.

Objection: Object to the processing of your personal data under certain conditions or withdraw marketing consent at any time.

We have 30 calendar days to respond to requests. Contact us through www.theeonlinestore.co.za to exercise these rights. You also have the right to lodge a complaint with the South African Information Regulator (enquiries@inforegulator.org.za).

7. Children's Information

We do not knowingly collect Personal Identifiable Information from children under the age of 18 without parental or guardian consent. We encourage parents and guardians to monitor their children's online activity.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on www.theeonlinestore.co.za. Changes are effective immediately after posting.

9. Contact Us

Website: www.theeonlinestore.co.za

Email: theeonlinestoree@gmail.com

WhatsApp: +27 73 276 5300

Information Officer: Muhammad